What Do We Offer?

           

Bookings and Cancellations.

If you need to rebook your lesson or wish to cancel your lesson, please contact the Administrator direct at the telephone number listed below (Voicemail is always available)

1. A minimum requirement of 24 Hours notice must be given for all Week Day cancellations.  Less than 24 hours notice will require full payment.  
2.   Weekend Cancellations require a minimum of 48 hours notice; less than 48 hours notice will require full payment.  
3.   Special offer block  bookings lessons will be honoured up to a maximum of 4 calendar months.
4.   Lesson cancellation will be completed in all instances by an adult verbally.  If you send an e-mail cancellation it still must be backed up with a
      cancellation telephone call.    Children cannot cancel lessons.   Failure to comply will result in you being charged for the full lesson price.
5.   The Directors and Management of Horse Haven Riding School reserve the rights and the decision of who may partake in any
      lessons or courses which Horse Haven may hold and host.   Company Terms and Conditions Apply.   Company Policies Apply.   Errors & omissions excepted.  
      All Rights Reserved.

What to Wear

What Should I Wear?   If you have not ridden before, or at least for sometime, please note the following requirements for riding at Horse Haven Riding School.

Hats.    Hats must comply to the current B.S.I standard (BSEN 1384/PAS015) and must carry a British kite mark; they must be worn when mounted correctly fitted and fastened. We can loan you a hat for your first few lessons. It is expected that you have your own hat by the time you join a group lesson.   If you have a riding hat, bring it along and ask in the office for it to be checked that it meets current standards – this is for your safety.   PLEASE BE VERY CAUTIOUS ABOUT PURCHASING HATS FROM LOW COST SUPERMARKETS. THEY ARE NOT KITE MARKED AND WILL NOT HAVE BEEN PROFESSIONALLY FITTED. EVEN THE MOST EXPENSIVE OF HATS ARE USELESS IF INCORRECTLY FITTED.

Hi Viz Gear.    Horse Haven Riding School  we operate on a split site and also conduct hacks, you are required to wear Hi Viz clothing at all times when riding or leading on the road.   We are able to loan Hi Viz clothing , however, we would encourage you to purchase your own.   Please ensure that your Hi Viz gear is both fluorescent and reflective – BE SAFE BE SEEN!

Footwear.    Riding boots or Jodhpur boots ideally should be worn, however, any closed toe flat shoe or boot with a smooth sole and a small heel would be acceptable.   Trainers are not acceptable, so please don’t turn up in them expecting to ride.   They are unsafe. RIDING IS NOT PERMITTED IN TRAINERS UNDER ANY CIRCUMSTANCES

Lower Body.   Thick leggings or trousers that offer freedom of movement. Jeans have been known to cause friction.   Legs must be covered at all times i.e no shorts or skirts.

Upper Body .   Clothing should be suitable for the weather conditions. Arms should be covered no riding will permitted in vest type tops no matter how hot.   We recommend body protectors to be worn whilst mounted.   Please ensure that body protectors are professionally fitted and meet current safety standards.

Hands.   We strongly recommend that riding gloves are worn whenever riding.

Jewellery.   No jewellery should be worn whilst riding or handling horses. The only exceptions are the wearing of a wedding ring and watch.

Ultimately it is your responsibility to be dressed correctly in accordance with the above information before riding.

If you wish to make a complaint over your own or your Childs lesson.   Put the complaint in writing (with your name, address and telephone number) and hand it to the Senior member of Horse Haven Staff on duty. 
This would be either Mrs Robinson, the Stable Manager, Chief Instructor or Senior Instructor on duty. 

The complaint lodged will be investigated by Horse Haven Senior Staff and if upheld an appointment will be made for you where we will deliver our findings.

Unforeseen incidents can take place during lessons which we have no control over as horses and ponies can react unpredictability.  This in turn may mean a lesson may run late.    Do not under any circumstances complete the following.

                1.             Deposit your child and leave, you are abandoning your child without due care.   Stay with your child until the instructor (s) come back to the Office.  Pay your fees for the lesson and only then can you proceed to
                                sit in your car or the chalet and await for their lesson to complete.
                2.             Enter the stable premises and take a horse or pony out of its stall.  This is strictly prohibited - you have been warned.
                3.             Wander around Horse Haven premises without escort or being asked to proceed to the indoor arena in an orderly fashion
                4.             You are in breach of our Health and Safety protocols if you proceed with any of the above points.

If a lesson runs over,  your lesson times will be accordingly adjusted when starting and finishing.  In the event of this happening, stay with your child/ward until you have paid for the lesson.  
Do not under any circumstance abandon your child / ward

Our Staff are here to help you and we will most certainly not tolerate aggressive or abusive behaviour.  

Abusive and aggressive customers and members of the public who behave in this manner will be asked to immediately leave the premises, forfeiting any further and future lessons or loan at Horse Haven Riding School.