A. Payment, Price, Safety and Complaints
Horse Haven reserves the right to
vary the quoted price for the goods by
upwards additions in accordance with market
conditions at the date of actual supply and
the purchaser shall pay such additions to
the quoted price.
The Management reserve the rights
and the decision of who may partake in any
lessons or courses which Horse Haven Riding
School may hold and host. Company Terms and
Conditions Apply. Company Policies Apply.
Errors & omissions excepted.
All invoices requested are due for
payment on the date shown on the invoice.
Payment is to be made in sterling unless
otherwise agreed in writing by a
A minimum requirement of 24 Hours
notice must be given for all Week Day
cancellations. Less than 24 hours notice
will require full payment.
Weekend Cancellations require a
minimum of 48 hours notice; less than 48
hours notice will require full payment.
Special offer block bookings
lessons are non refundable/non transferable and are honoured up to a maximum of
4 calendar months.
Lesson cancellation will be
completed in all instances by an adult
verbally. If you send an e-mail
cancellation it still must be backed up with
a cancellation telephone call.
Children cannot cancel lessons.
Failure to comply will result in you being
charged for the full lesson price.
If you wish to make a complaint over
your own or your Childs lesson. Put the
complaint in writing (with your name,
address and telephone number) and hand it
to the Senior member of Horse Haven Staff on
duty. This would be either be, the Stable
Manager, Chief Instructor or Senior
Instructor on duty.
through Horse Haven Riding School are non
transferable between individuals/parties.
Riding Disclaimers must be fully
completed by individuals wishing to ride.
Non completion or omission of the form that
has to be completed by the rider will make
any possible/future claim against Horse
Haven Riding School Null and Void.
The complaint lodged will be investigated by
Horse Haven Senior Staff and if upheld an
appointment will be made for you where we
will deliver our findings.
Unforeseen incidents can take place during
lessons which we have no control over as
horses and ponies can react
unpredictability. This in turn may mean a
lesson may run late. Do not under any
circumstances complete the following.
Deposit your child and leave, you
are abandoning your child without due
care. Stay with your child until the
instructor(s) come back to the Office. Pay
your fees for the lesson and only then can
you proceed to sit in your car or the chalet
and await for their lesson to complete.
Enter the stable premises and take a
horse or pony out of its stall. This is
strictly prohibited - you have been warned.
Wander around Horse Haven premises
without escort or being asked to proceed to
the indoor arena in an orderly fashion
You are in breach of our Health and
Safety protocols if you proceed with any of
the above points.
Once your booking is complete with Horse
Haven Riding School, it is advisable that
you ensure you know how to get to us on the
day of your lesson. If you are late or get
lost we cannot accept responsibility, clear
directions are on our website with a
supplied post code for SATNAV users.
If a lesson runs over, your lesson times
will be accordingly adjusted when starting
and finishing. In the event of this
happening, stay with your child/ward until
you have paid for the lesson. Once more do
not under any circumstance abandon your
child / ward.
Force Majeure. "Force majeure"
means any event, which we the supplier of
the service(s) in question could not, even
with all due care, foresee or avoid.
Such events may include war or threat of
war, riot, civil strife, terrorist activity
or actual threatened terrorist activity,
industrial dispute, natural or nuclear
disaster, adverse weather conditions, fire
and all similar events outside our control.
When a major road/motorway is closed or
traffic delays for any reason, we cannot
accept blame for the customer being late
Our Staff are
here to help you and we will most certainly
not tolerate aggressive or abusive behaviour.
aggressive customers and members of the
public who behave in this manner will be
asked to immediately leave the premises,
forfeiting any further and future lessons or
loan at Horse Haven Riding School.
B. Availability of Goods
Haven will use its best endeavours to comply
with the date named for dispatch or delivery
which date is given and intended as an
estimate only and to be the essence of the
contract. If owing to non-availability of
the goods or any other causes beyond the
Horse Haven’s control, or shall be unable to
affect delivery hereafter it shall be at
liberty to determine the contract or part
thereof by giving notice in writing to the
C. Liability and Risk
It is recognised that equestrian
activities are hazardous to participants,
regardless of all feasible safety measures
which can be taken; each participating in an
equestrian activity expressly presumes the
risk and legal responsibility for any
injury, loss or damage to person or property
which results in an equestrian activity, on
or around a horse and the stable
confines. We also advise for your own
protection that additional dangerous sport
insurance is taken out independently by each
Vehicles Parked At Owners Own Risk.
Horse Haven takes no liability or
responsibility for your car whilst parked
within Horse Haven premises and your own
personal belongings within your vehicle
Personal Effects. Horse Haven
Management takes no liability or
responsibility for your own personal
belongings or vehicle whilst in the vicinity
of Horse Haven Riding School premises.
D. Release and Hold Harmless
The Individual acknowledges the
inherent risks which are involved in riding
and working around horse(s)/pony(s), horse(s)/pony(s)
equipment, stable facilities. The risks
may include but are not limited to, damage
to personal property, illness, bodily
injury, trauma, or death resulting from a
fall or while riding or being in close
proximity to horse(s)/pony(s).
The Individual further understands that
both horse(s)/pony(s) and rider can be
injured in the normal course of events while
riding, schooling, transporting and
therefore agree to indemnify and hold
harmless Horse Haven Riding School, its
employees, interns, volunteers, or any
dependant stable help and further release
them from any accident, injury, damage or
death to the participant, property, horse
the participant owns, any family member or
spectator accompanying the participant while
on the premises of Horse Haven Riding School
and off the premises whilst participating in
any activity sponsored by the stable.
E. Horse/Pony Loan
No liabilities for any claim against
Horse Haven sections C and D paragraphs (1),
(2) and (3) govern.
Horse(s)/pony(s) loaners. If under
the age of 18 must at all times have
parental/guardian supervision on the yard.
No child under the age of 5 may loan
Any parent found to have falsified
records so that their under aged child may
ride, will have their loan immediately
terminated. Horse Haven Riding School staff
are not always available on the yard to
cover this; therefore the onus is upon the
loaner’s parental/guardian to ensure that
the correct supervision is in place at all
times. Horse Haven Riding School staff will
always leave a contact telephone number to
which they can be contacted in the case of
Standard loan Period of the
Horse/Pony is from 10am through to 4pm
Friday. All horse/pony loaners must be clear
of the yard by 4pm or a surcharge will/may
be incurred. Persistent offenders may
jeopardise future loans.
Full horse(s)/pony(s) loan; the
loaner is responsible for all of the
following appropriate actions:
a. Complete feed and mucking out of
the horse(s)/pony(s) stall.
b. Complete and proper grooming of
c. Tack is properly cleaned daily
before and after use of ride out/lessons.
d. Field Turn out when and where
Full horse/pony loan is agreed upon
that the horse/pony during weekend
activities may be required for use in
certain ride outs/lessons. Once completed
task the horse/pony will be returned to the
loaner. Under no condition may the loaner of
the horse/pony give permission to any 3rd
party to ride the loaned horse/pony. Failure
to comply and the following actions maybe
a. Instant dismissal from the yard.
b. Instant termination of the loan.
c. Jeopardy of future loan or
Any suspected injury/illness must be
reported to a Proprietor who will decide
on the animal’s fitness to continue
with the loan.
If the loaners horse/pony throws a shoe
or suspects a loose shoe, this must be
reported as quickly as possible to a
Proprietor who will decide on the
animal’s fitness to continue. Failure to
comply in this area will result in the
loaner paying the full fee for farriery
/ veterinary work completed on the
F. Unattended Horse/Pony Loan
Horse/Pony MUST NOT be fed one (1) hour
prior to riding
Random spot checks maybe completed by
Horse Haven Staff to ensure that company
policy is being adhered to by the loaner
Horse/Pony must be correctly groomed
and hoofs cleaned prior to use
Tack must be cleaned at the end of each
loan day. Shortfalls or damage to
equipment must be reported to Horse
Haven representative on the day.
Access to office and tack shall be
verbally agreed upon on the uptake of
the loan period. Horse Haven Staff
Representative shall have the final
decision on all actions of access
Horses/Ponies must be correctly cooled
off properly after being ridden
Under no condition may the loaner of
the horse/pony give permission to any
3rd party to ride the loaned horse/pony
Any suspected injury/illness must be
reported to a Proprietor who will decide
on the animal’s fitness to continue with
Reports back of person(s) found to be
acting inappropriately within the
confines of the Horse Haven or during
ride out; will jeopardise future loan
Horse(s)/pony(s) loaners. If under the
age of 18 must at all times have
parental/guardian supervision on the
yard. 3rd Party child supervision is
Under very exceptional circumstances,
loan days and times maybe changed
G. Self Schooling
ponies taken out on hire for self schooling,
clients must adhere to the following rules
Groom, pick out the equines hooves
and tack up the equine used properly.
Jumps that are pre laid out and moved
by the client for self schooling must be
returning to how they have found the school
in the first instance.
Horse/pony droppings must be removed
from the school on completion
Equines must be properly cooled down
and tack removed, cleaned and stored back in
the correct storage locker.
Any mess made by the client on self
schooling around the animals stall must be
properly cleaned up.
Failure to comply by the client with
the above clauses will result in a fixed
fine cost be presented.
H. Safety whilst at Horse
Horse Haven Staff rules are clearly
displayed and must be observed at all times
by all personnel. These rules are applicable
to Horse/Pony loaners and for all members of
the public participating in lessons or
observing on site.
I. What to Wear.
Should I Wear?
If you have not ridden before, or at least
for sometime, please note the following
requirements for riding at Horse Haven
comply to the current B.S.I standard (BSEN
1384/PAS015) and must carry a British kite
mark; they must be worn when mounted
correctly fitted and fastened. We can loan
you a hat for your first few lessons. It is
expected that you have your own hat by
the time you join a group lesson. If you
have a riding hat, bring it along and ask in
the office for it to be checked that it
meets current standards – this is for your
PLEASE BE VERY CAUTIOUS ABOUT PURCHASING
HATS FROM LOW COST SUPERMARKETS. THEY ARE
NOT KITE MARKED AND WILL NOT HAVE BEEN
PROFESSIONALLY FITTED. EVEN THE MOST
EXPENSIVE OF HATS ARE USELESS IF INCORRECTLY
Haven Riding School we operate on a split
site and also conduct hacks, you are
required to wear Hi Viz clothing at all
times when riding or leading on the road.
We are able to loan Hi Viz clothing ,
however, we would encourage you to purchase
your own. Please ensure that your Hi Viz
gear is both fluorescent and reflective – BE
SAFE BE SEEN!
boots or Jodhpur boots ideally should be
worn, however, any closed toe flat shoe or
boot with a smooth sole and a small heel
would be acceptable. Trainers are not
acceptable, so please don’t turn up in them
expecting to ride. They are unsafe.
NOT PERMITTED IN TRAINERS UNDER ANY
Thick leggings or trousers that offer
freedom of movement. Jeans have been known
to cause friction. Legs must be covered at
all times i.e no shorts or skirts.
Clothing should be suitable for the weather
conditions. Arms should be covered no riding
will permitted in vest type tops no matter
how hot. We recommend body protectors to
be worn whilst mounted. Please ensure that
body protectors are professionally fitted
and meet current safety standards.
We strongly recommend that riding gloves are
worn whenever riding.
No jewellery should be worn whilst riding or
handling horses. The only exceptions are the
wearing of a wedding ring and watch.
it is your responsibility to be dressed
correctly in accordance with the above
information before riding.
J. Intoxicating Substances
No smoking at anytime, in the Stables
confines or around the Horses.
Consumption of alcoholic beverages is
banned from the confines of Horse Haven.
Person(s) found to be
drinking/intoxicated will be asked to
leave the stables confines immediately
Illegal substances; if brought or found
on the premises belonging to any
individual will be reported immediately
to the police
K. Consequential Loss of
Loss of any equipment loaned to the
individual loaning Horse(s)/Pony(s) from
Horse Haven Riding School is responsible for
the replacement of the equipment at the
current market value. Lost item(s)
replacement must be of equal or better
quality and as a approved by a director.
L. Bill of Sale and Carriage
Cheque payment must fully clear before the
release of any horse(s)/pony(s) to the
purchaser for delivery. Where upon the
purchaser will then in agreement with Horse
Haven set a date for transportation of the
The purchaser shall, unless otherwise, in
writing, be responsible for all carriage,
safety and delivery of the horse(s)/pony(s)
Delay in the uptake upon the agreed date of
the transportation of the horse(s)/pony(s)
will incur full livery charges to the
Tack and rugs purchased will be the
responsibility of the purchaser to transport
to the horse(s)/pony(s) new location and is
bought ‘as seen’.
The purchaser agrees to have adequate
insurance for the horse(s)/pony(s) whilst in
transit in the horse(s)/pony(s) new
Horse(s)/pony(s) purchased are as seen and
tested (ie ridden) by the purchaser. No
liability of the horse(s)/pony(s) mental
well being can be guaranteed to Horse Haven
once delivery has commenced and is complete.
The onus of liability and duty of care will
be undertaken by the purchaser at all times
to ensure safe and harmonious carriage of
M. Monday is a known and excepted day of
rest for horse(s)/pony(s) internationally.
Though in certain instances under a
Proprietors ruling or the Stable Managers
ruling during Loan Weeks the day of rest is
at the discretion of the latter individuals.
Therefore, all animals belonging to Horse
Haven Riding School will not be ridden with
exception to the latter Sentence Statement.
Failure to comply and the following actions
will be undertaken;
1. Instant dismissal from the
2. Instant termination of the
3. Jeopardy of future loan or
N. Liveries and Livery
Liveries must sign lease agreements,
completing supplied Livery Agreement forms
in full. They will abide by the laid down
regulations of Horse Haven. Failure to
comply with these terms and conditions will
lead to the Livery being asked to leave
under the Livery Agreement Terms and
Conditions and; Horse Haven Safety Rules and
full Terms and Conditions.
O. Errors and omissions
P. If any parts of these terms are found to
be unlawful, it shall not affect the
validity of the remainder.
Q. Duplicate Invoices raised will be subject
to an administration charge.
Horse Haven will accept payment as follows
1. Cheque – In person and by mail (subject
2. Postal/Money Order – In person and by
mail (subject to clearance)
3. Cash – In person only.
4. Bank Transfer – Please ask for details.